Dille & Kamille grows with Reverse IT and centralized device management

Together with Reverse IT, Dille & Kamille chose centralized device management. This ensures that all stores benefit from maximum uptime, controlled and error-free updates, faster rollout of new devices, and longer hardware lifespan.

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Updates with full control

SOTI MobiControl

With SOTI MobiControl, Dille & Kamille can decide for themselves when updates are tested and rolled out, ensuring that store operations are not disrupted.

Faster device rollout

Technical support

Thanks to technical advice and support, the rollout of Zebra TC22/27 devices was 50% faster, allowing stores to have modern hardware sooner.

100% device uptime

Mobile Device Management

Proactive management and monitoring through Reverse IT ensure that all devices function reliably, allowing employees to work continuously without technical interruptions.

Future-proof retail mobility with centralized device management

For 57 stores, with a planned expansion of 8+ stores per year, Dille & Kamille sought a future-proof solution for their outdated PDAs, which no longer met the demands of modern retail. Key requirements included:

Support for Pay on Glass
A longer hardware lifecycle
Full control over application updates

Reverse IT delivered a future-proof solution with the Zebra TC22 / Zebra TC27, implemented using SOTI MobiControl:

Centralized device management: manage all devices easily from a single platform.
Full control over applications: updates and configurations fully under control.
Scalable retail environment: easy expansion to new stores, with lower TCO.

Outdated hardware and limited device management

The existing PDAs no longer met the modern requirements of the retail sector and Dille & Kamille:

No support for Pay on Glass
No modern EMM/MDM solution for centralized device management
Limited control over updates of the payment app in use
Insufficient hardware lifecycle support

Stores were requesting new applications and greater flexibility. The existing devices could not keep up with this development, which hindered innovation on the shop floor and increased the need for professional mobility management.

Hardware advice

Reverse IT began with an assessment of the technical and operational requirements. Key criteria included:

Suitability for Pay on Glass
Long lifecycle and enterprise support
Ergonomics for daily retail use
Simple and scalable EMM management
A single partner for implementation and managed services

An extensive POC was conducted with three hardware brands. Devices were tested for performance, durability, compatibility, and manageability. The Zebra TC22 and Zebra TC27 emerged as the best options thanks to their enterprise-grade performance, Android platform, long product lifecycle, and seamless integration with EMM software.

From device rollout to a complete mobility architecture

Reverse IT not only implemented the hardware but also designed a complete mobility architecture around:

Zero-touch deployment
Centralized configuration
Phased software rollout
Security policies
Update management of the Adyen payment app

With Mobile Device Management, Dille & Kamille now has real-time insight and control over all devices.

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Mobile Device Management redefined

Smarter management. Lightning-fast support. Best-in-class hardware.

We go beyond simply supplying devices. Whether it’s handheld terminals, PDAs, or other mobile devices, we deliver more than just management. As an independent partner, we ensure your mobile fleet always performs at its best, so your employees can work safely, quickly, and without hassle. We do this through our Managed Services.